Customer Help
Got a pre-purchase question, or need help with an existing order? Choose from one of the quick links below.
Frequently Asked Questions
Get an instant answer to some of the most common product and service queries.
Contact Us
Submit a contact form and we'll be in touch within 24 hours to deal with your enquiry.
Delivery Information
Find out more about our delivery services and expected timeframes.
Order Tracking
Easily track your order to see if it has been dispatched or when it is due.
Refunds & Returns
View our refund and returns policy or submit a return request for existing orders.
Terms & Conditions
Read our terms and conditions page to learn more about our services.
My Account
Login or create an account to view order history and keep track of your purchases.
Wish List
Browse and save your favourite products to a wish list for future reference.
Get In Touch
Can't find something? Reach out to us at sales@ultra-soft.co.uk or 01622 933 853.